Once you place your order, you will receive an automated confirmation e-mail, notifying that your order has gone through our system.

Preparation: All orders placed before 12:30 pm (CEST) from Monday to Friday, will be prepared and shipped from our warehouse on the same day.

Shipment: As soon as our warehouse has prepared your order, you should receive another email stating the order status and tracking number.

EXEO Athletics will not be responsible for any delivery incidents that may occur from any customer negligence during the check out process. Please, state all the information required for an appropriate delivery.

If you wish to cancel an order, you must notify us by emailing exeoathletics@gmail.com
* Cancelations are only available for unfulfilled orders. We cannot assure that your order will be cancelled if you've contacted us, as this is out of our control. 

SHIPPING FEES FOR EACH COUNTRY:

UK: 

• DPD NEXT DAY DELIVERY (ORDER BY 2PM) - £6.50
• Free Standard UK Delivery via Royal Mail
  

European Countries: 

• STANDARD SHIPPING (4-10 days) - €9.95

Rest Of World: 

• STANDARD SHIPPING (4-10 days) - $14

For the following countries, duties are already included in the purchase, so there will be no additional customs charges upon delivery:

United Kingdom (UK)

There may be additional charges related to import customs and duties for shipments to the following countries, for which EXEO athletics will not be responsible for: 

Australia, Croatia, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, New Zealand, United States, Bahrain, Kuwait, Oman, Saudi Arabia, Mexico.

Important Information for United States

Please note that as we are a UK-based company and our belt is manufactured in China, customers purchasing from the United States will be required to pay duties and taxes upon the arrival of their parcel. In addition, the shipping courier may apply a handling fee. These additional charges are not included in the price at checkout, and unfortunately, we have no control over them.

RETURNS:

We want you to be happy with your purchase! If something’s not quite right, you have 14 days from the date you received your order to return or exchange it.*

Please note that the cost of returning an item is the responsibility of the customer. We recommend using a tracked and signed-for postal service to ensure your return is delivered safely and can be verified. This helps avoid any issues in the event of a lost or delayed parcel.

For the return address just send us an email at: exeoathletics@gmail.co.uk

We aim to reply within 24 hours.

*To be eligible for a return, your item needs to be unused, in the same condition you received it, and in the original packaging.

Once your return is made, please allow up to 10 days for it to be received, inspected, and processed by our warehouse. You’ll receive a confirmation email as soon as your return has been handled.